Service Advisor - Used Car Sales
Cartime
Service Advisor - Used Car Sales
£23000
Cartime, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b447cd634e5644bbbcc7cdc2b45e7597
Full Job Description
- Greeting Service customers arriving on site for maintenance and repair
- Receiving inbound service booking calls from retail customers.
- Dealing with customer drop off vehicles for repair in a courteous manner.
- Allocation of service and MOT work to individual Technicians - booking to a maximum efficiency.
- Identifying opportunities to upsell and maximise profitability
- Updating customers' requirements to workshop and workshop findings to customers.
- Keeping customers informed re: costs and progress of their vehicle repairs.
- Ensuring that all parts used are booked to jobs, that old units and warranties are noted on purchase invoices, and ensuring job cards are accurate, complete and updated
- Processing payments from customers in person or over the phone.
- Managing customers for their feedback and handle potential complaints
- Managing and balancing the service diary
- Taking care of customers and visitors once they have arrived
- Ensuring job cards are accurate, complete and updated
- Providing quotations, creating invoices and taking payment
- Handling complaints and resolving where possible, escalating where necessary
- Carrying out general admin and other tasks as and when required.
A 'hands on' customer focused team player who will take complete responsibility for customers vehicles and their concerns and be able to produce industry leading customer service under pressure. The ideal candidate will have customer service experience gained within a fast-paced environment, and ideally within the motor industry. - A desire to go that extra mile to help every customer
- Previous experience in the Automotive Industry (essential)
- Good Negotiation skills (essential)
- Excellent communication skills (essential)
- Computer literacy using Microsoft office (essential)
- Attention to detail (essential)
- Self-motivated and a team player able to work within a well-established team
- Previous Technical / Mechanical background (preferred)
- Demonstrable experience of upselling (preferred), Customer Service: 2 years (preferred)
- Automotive Industry: 2 years (preferred)
- Full UK Driving Licence (held for 3 years) (preferred)
Established in 2012, Cartime is one of the UK's fastest growing used car dealerships, which has recently been announced as the UK Car Supermarket of the Year for the second year running and has plans to rank in the top five independent dealerships in the country. - Overtime available
- 28 days holidays
- A good working environment with scope for progression within the company
- Ongoing training and development
- Pension
- Bonus scheme
- Company events, Salary will be negotiable depending on experience but will start at £23,000 per annum.
- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Monday to Friday
- Weekend availability
- Bonus scheme
- Performance bonus
Licence/Certification:
We specialise in providing prestige, showroom-condition cars from all makes and models, including brands such as Audi, BMW, Range Rover, Mercedes and Jaguar. With three showrooms located in Manchester, we boast the largest 4x4 Centre in the North West, and have further expansion planned.
Working hours will include alternate Saturdays 8.30am to 12.30pm.
Vibrant working environment with plenty of scope for progression within the company.
This role would suit someone already working within the automotive industry and someone who has a basic understanding of car mechanics.
The role is subject to satisfactory references .
Previous applicants need not apply.
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Benefits:
Schedule:
Supplemental pay types: