Senior Desktop Support Engineer

Cantium is seeking a Senior Desktop Support Engineer to join our Regional Support Team.

This role involves providing proactive and reactive IT support for all Cantium Business Solutions local authority customers. As the Senior Desktop Support Engineer, you will be responsible for responding to user requests for support through remote tools and hands-on triage, ensuring timely resolution or escalation to the Desktop Support Manager.

This role may require some field-based IT support, so a valid UK driving license, DBS check and access to your own vehicle may be necessary.,

• Finding and fixing hardware problems with computers, laptops, and printers to guarantee best use of resources


• Diagnosing and resolving operating system / software application issues


• Maintain proactive estate monitoring to make sure problems are resolved before they become major issues



• Quickly address and resolve all client concerns, guaranteeing excellent support and compliance with predetermined service standards



• Supports the creation of a functional interface between customers and service providers, including, when appropriate, outside vendors. This interface comprises incident documentation, progress monitoring, and making sure all diagnostic data is supplied for incident analysis and error correction


• For all products, services, and systems within the area of responsibility, demonstrates, installs, and commissions desktop systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities
  
  4 - 5 years experience working in a relatable role


• Expert in customer service techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services


• In depth knowledge of Microsoft Operating Systems to diagnose issues


• In depth knowledge of laptop and desktop hardware diagnostics /repair


• Knowledge of network troubleshooting, Ethernet and IP configuration


• In depth knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation Analytical thinker with a keen eye for detail


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  Commercial Services Group is recruiting for a Senior Desktop Support Engineer on behalf of Cantium Business Solutions, which is part of Commercial Services Group., Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.


We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. "Cantium Working" is our vision of the behaviours and attitudes inherent in 'agile' working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.

About Commercial Services Group

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.


• Minimum of 33 days holiday (inc. bank holidays)


• Generous contributory pension scheme.


• People focused culture with great communication and development opportunities.


• A wide range of workplace wellbeing services.


• Electric Car Scheme.


• Employee shopping discount scheme.