Museum Assistant

We are looking for someone to join our team to help provide engaging experiences for visitors at our vibrant and busy museums. You will need to be keen to roll up your sleeves, have a strong dedication to delivering exceptional customer care through teamwork, flexibility and hard work in a friendly environment.

Really good local knowledge would be an advantage, as would an interest in local history. You will need to be able to work between our sites and be happy to work alternate weekends.

This can be a physically demanding but rewarding job, which can sometimes mean being on your feet talking to people all day.

Some of the duties of this role include:

Engaging with visitors to ensure that the museum is a welcoming and enjoyable place to visit.
Supporting all museum operations and activities to ensure visitors gain the best possible experience of their visit to the museum.
Working within the reception, shop, café and other public areas.
Ensuring the security of the museum, collections, staff & visitors.
Cleaning exhibits and public areas.
Supporting the care and presentation of the collections.
You will ideally have experience, At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Working in a public-facing role.
Providing outstanding customer care.
Cash handling.
Working in a museum/heritage/retail and/or catering environment.
Please see the Job Description for more information on this position and the skills and experience that we are looking for in the ideal candidate.

This post is permanent. This post is based at Lancaster City Museums.

The hours of work for this position are 15.38 per week, on a two-week rota, which includes alternate weekends:

Week1: Monday 11:45-16:15, Friday 10:00 -16:15

Week 2: Monday 11:45-16:15, Friday 10:00 -16:15, Saturday 11:45-16:15, Sunday 9:30-16:15, Lancaster is a great place to work, as well as being part of something special you will also benefit from:

Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.