Customer Service Representative

£26000

Fidelity Fulfilment, Welton, Northamptonshire

Posted 2 weeks ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c88c7dfc2fb647e9b44348cd630b6149

Swift Inquiry Response: Engage with customers promptly via phone, email, and chat to ensure an excellent customer experience.

Accurate Information Sharing: Provide precise details about our and our clients products, services, policies, and procedures.

Complaint Resolution: Efficiently handle customer complaints, ensuring their satisfaction.

Record Keeping: Maintain detailed and accurate customer records in our company systems.

Collaboration: Work with various departments to address customer needs and escalate complex issues.

Customer Follow-up: Follow up with customers to ensure their issues are resolved and they are satisfied.

Inbox Management: Keep the inquiry inbox organized and adhere to service level agreements.

Trend Reporting: Identify and report customer feedback trends to help improve our services and processes.

Continuous Learning: Participate in training and development programs to stay updated on our products and services.

Team Support: Contribute to a positive team environment and support your colleagues.

Education: GCSE standard or above with excellent written and verbal communication skills.

Experience: Proven experience in delivering top-notch customer service, ideally in a contact centre.

Problem-Solving: Ability to gather information from stakeholders to identify and solve issues.

Adaptability: Resilience and professionalism in a fast-paced, changing environment.

Team Player: Strong team ethos with excellent collaboration skills., An Agile and Impactful Place to Work: We are delivering on our growth plan and creating teams that are trusted and able to make change., GCSE or equivalent (preferred), customer service: 2 years (preferred)

We are Fidelity Fulfilment. We are a leading provider of specialist warehousing and supply chain services based in Daventry. Our business has reached an exciting stage in its life with rapid expansion.

Part of an International Business: Our size does not mean you're a cog in a machine, you will join colleagues in three countries here you can share experiences.

Opportunities to Develop: We work together for mutual benefit, we work to understand and meet your career aspirations while you support our growth ambitions.