UX Designer

We are looking for a Senior UX Designer who has end-to-end UX skills in the product development lifecycle, and the versatility and adaptability to meet the needs of different project teams. You understand the principles of continuous discovery and product iteration, are comfortable with ambiguity, and have a strong bias for action. You actively seek out opportunities to conduct user research and gather data at all stages of the design process. You are known for your initiative, pragmatic approach to design, and expertise in balancing user needs with business objectives.
You will execute hands-on design for one or more products or innovation projects. You will advocate for and work to the design strategy across our digital assessment portfolio. You will think about how to improve the user experience in our current products and how we design customer journeys that link across our digital assessment portfolio. You will solve new challenges like how to create great experiences for innovative products at the early concept stage. You will collaborate with cross-functional teams of product managers, engineers, support teams, account teams, etc. to support them across all stages of the design process.
You will report directly to the Lead Designer and work closely with them to implement the design strategy. You will be part of the product, design, and innovation department, who work in cross-functional teams to design and deliver our products.
This is an exciting opportunity for someone looking to be part of an ambitious, purpose-led company looking to transform learning and assessment.
Location: 1-2 days per week onsite in Abingdon head office, plus occasional travel for user research.
Responsibilities:

• Lead the UX strategy and roadmap for a core product in our Assessment portfolio.


• Lead the design and prototyping of ideas and solutions, always focusing on user needs.


• Regularly sync with offshore development teams to get early feedback, align on feasibility, conduct design reviews, and ensure the user-centricity of final implementations.


• Plan and conduct user research and evaluation activities, turning raw research data into insights.


• Work directly with customers and users to understand their needs and translate them into tangible solutions.


• Collaborate with development and product teams to turn prototypes into working products.


• Facilitate and lead workshops.


• Produce design assets such as user journeys, workflows, personas, wireframes, and prototypes - and know which ones are right for the job


• Engage with stakeholders to inform your design and to advocate for the value of great user experience.


• Be an active member of the design community, sharing best practices and tools with the team and wider business.
  
  You will be responsible for the end-to-end user experience of a core product that is central to our Assessment portfolio. This is a high-impact role where you will have the opportunity to drive key product initiatives, build credibility for design, and collaborate closely with cross-functional partners. You will present design strategies and recommendations, and advocate for the user's perspective. Your work will directly influence the product direction and help shape the overall design culture. Responsibilities include conducting user research, shaping the product vision and roadmap, designing intuitive interfaces, and validating solutions with users. You will build strong relationships with product management, engineering, and other stakeholders to ensure the successful delivery of impactful features as well as larger, end-to-end assessment propositions.


Excellent communication and collaboration skills are a must, as you will be working closely with diverse partners, including offshore engineering and delivery teams, to ensure successful implementation.

You should have a strong grasp of interaction design principles, be proficient with industry tools like Figma, and have some familiarity with content design. But beyond just technical skills, you should bring a user-centric mindset, creativity, analytical thinking, and a bias for action. You may need to wear multiple hats and collaborate with other disciplines like marketing and customer success. You should be comfortable working autonomously and taking initiative to drive projects forward.

Given the ways of working in this team, experience in large enterprises with matrix environments would be highly advantageous.

• You have proven experience working as a UX designer or product designer within cross-functional teams, taking a user-centric approach to design and collaborating effectively to build high-quality software products or services.


• UX/Product design excellence


• Laser focus on user centricity - you enjoy working directly with customers and users, and actively seek opportunities to do so.


• Has generalist end-to-end UX skills.


• Understand and use recognised design processes in your work, such as the Design Council double diamond, and can contribute on all stages.


• Proficient in Figma or similar tools, and has experience in using and contributing to design systems.


• Champion for accessibility.


• Ownership of design


• Comfortable leading on design activities across a range of different projects and with a high level of autonomy.


• Proven experience adapting design approach to different project contexts.


• Apply UX metrics and interpret data to gauge if product goals and objectives are being met.


• Able to communicate the rationale, value, and next steps of designs.


• Experience in presenting work at various stages of the design process to different levels within an organisation, and to non-design stakeholders.


• Produce quality designs to communicate ideas, concepts, and solutions.


• Can solicit, receive, and action feedback.


• Collaborative, strategic approach


• Proactively engage with internal stakeholders, teams and customers.


• Attend monthly workshops for in-person collaboration and fostering strong working relationships.
  
  At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus.
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.