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Tenancy Progression Associate

Home Made

Tenancy Progression Associate

£36000

Home Made, The Borough, Southwark

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 4874f3d5f09a4de28f1d2e5940a02524

Full Job Description

  • Guide tenants seamlessly from payment of intent to move-in day, ensuring a customer-centric journey every step of the way

  • Stay ahead of the curve on compliance with legislation, keeping up-to-date with policy changes and regulations

  • Forge strong relationships with our B2B landlords, built on trust and transparency

  • Be the glue that ensures smooth communication and collaboration between departments

  • Dive into ad-hoc projects aimed at streamlining processes and enhancing the customer journey

  • Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender

  • Keeping a record of important documents and maintaining the organization of files

  • Working to tight deadlines to move in prospective Tenants whilst under pressure

  • Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy

  • Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy

  • Prepare updates for weekly and monthly meetings with internal teams

  • Attend and support teams with client meetings

  • Champion the customer experience

  • Assist Department Head with implementation of Customer Success initiatives

  • Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone

    Are you ready to step into the heart of the action with Home Made, the game-changer in prop-tech lettings? We're on the lookout for a versatile, detail-oriented individual to join our dynamic Tenancy Operations Team and be a part of our rapid growth story. If you thrive in a fast-paced startup environment, and are itching to revolutionize the rental industry, this is your moment!


    • Note that a minimum of 6 months tenancy/real estate experience is required for this role.,
  • A people person with exceptional interpersonal skills

  • An administrative whizz

  • 6 months minimum real estate or tenancy management experience

  • Team player, working towards a common goal

  • Driven by results and always on the lookout for effective solutions, GCSE or equivalent (required), lettings: 1 year (required)

    Competitive salary: £25-36k, based on experience

  • Working hours: Monday-Friday, 9am-6pm, every other Saturday (half-day) and a half-day back in lieu

  • Office base: Southwark, with 1 day WFH post-probation (note that Saturdays are WFH)


    • Why Home Made:
    At Home Made, we're not just shaking up the rental game; we're completely rewriting the rulebook. With innovative tech and a high-performance team, we're making renting better, safer, and fairer for everyone. Our culture is all about driving change, integrity, and fostering diversity where every voice is heard. Together, we're on a mission to fix renting for good!,
  • Birthday Day: 1 day off during the week of your Birthday

  • Yearly Half Day Charity Day to work with one of our Charity partners

  • On site Gym with showers

  • Indoor bike storage

  • Culture Club: Social Team, CSR, Mental Health Champions, ESG

  • Weekly 5pm Friday Happy Hour in the office

  • Office Social Events (summer and winter parties, notable date events - i.e. St Patricks day, Diwali, Movember, Holi, Easter)

  • Employee Perks: discounts for stores, cinema etc.

  • Enhanced Maternity and Paternity Leave

  • Sabbatical Leave


    • Join Us:
    Ready to take the plunge? Here's how to get started:
  • Send in your application and CV and let us get to know you

  • Dive into a video interview with our Customer Success Manager

  • Ace an online assessment in round two

  • Round it off with an in-person interview with our Customer Success Manager and Head of Operations, plus a final assessment


    • Equal Opportunities:
    Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed., Job Types: Full-time, Permanent

    Pay: £25,000.00-£36,000.00 per year

    Benefits:
  • Additional leave

  • Bereavement leave

  • Casual dress

  • Company events

  • Company pension

  • Discounted or free food

  • Employee discount

  • Enhanced maternity leave

  • Enhanced paternity leave

  • On-site gym

  • Paid volunteer time

  • Referral programme

  • Sabbatical

  • Sick pay

  • Store discount

  • Work from home


    • Schedule:
  • Monday to Friday

  • Weekend availability