Senior Service Coordinator

We are seeking a motivated and experienced Senior Service Co-Ordinator to join our business in St Albans. This role is pivotal in ensuring the smooth and efficient coordination of after-sales support, Annual Servicing and Management of Large Fleet Contracts for our clients. The ideal candidate will be able to Manager Engineers, be customer-focused and excel in a fast-paced environment whilst being committed to delivering exceptional service.

· Coordinate and oversee the scheduling and execution of Annual Servicing and Thorough Examination Certificates

· Act as the primary liaison between customers, service engineers, and internal teams to ensure clear communication and routing.

• Develop and implement processes and procedures to enhance service delivery efficiency and customer satisfaction.


• Manage and maintain accurate records of installations, service interventions, and customer interactions in the CRM & ERP system.


• Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.


• Work closely with the sales team to ensure a seamless transition from sale to delivery and after-sales support.
  
  · Proven experience in a coordination role within a customer service, after-sales support, or technical service environment. Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.


• Strong communication and interpersonal skills, with the ability to effectively communicate with customers, engineers, and team members at all levels.


• A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs.


• Please submit your CV and a cover letter explaining why you are the perfect fit for the Senior Service Co-Ordinator role at Stanley. We look forward to hearing how you can contribute to our team and enhance our customers' experiences., GCSE or equivalent (preferred), Customer service: 2 years (preferred)


• Administrative experience: 2 years (preferred)


Language:

• English (preferred)
  
  Stanley is a 75-Year-Old SMB based in St Albans. Stanley is one of the UK's largest suppliers of specialist niche H&S equipment which is made up of 5 divisions. Our Service department with its 4 Specialist Engineers is responsible for Servicing and Maintaining our Stair Climbers and Pedestrian Fork Trucks on an annual and bi-annual basis.