Pre-Sales Solution Specialist

The Pre-Sales Solution Specialist role provides technical pre-and post-sales support for medium complexity customer requirements across a range of Vodafone Business solutions and services.

The role involves owning and delivering medium complexity deals. The Pre-Sales Solution Specialist will support both private sector and public sector clients and are therefore expected to have an awareness of the procurement frameworks and processes associated with both. In the delivery of these solutions you will need to take the role of "Solution Owner" and be responsible for supporting Governance and Assurance activities as detailed in the Vodafone Way of Design.

You will respond to requests for new technology or technology-derived solutions from the customer but will also be accountable for demand generation activities i.e., pro-actively creating new opportunities to sell Vodafone solutions. This is a customer-facing role.

The Pre-Sales Support Specialist will have a detailed understanding of the products and services within the Vodafone Service Catalogue, the underpinning technologies and the internal processes involved from quotation through to delivery.

The role will involve dealing with the full range of products and services offered by Vodafone Business and will include working with technologies from mobile, IOT, Fixed Networks, Security and Cloud based services.

You will be:

(Customer quotes):

• Responsible for translation of customer requirements into Vodafone products and the provision any associated quotes and design information.


• Responsible for the capture of all associated costs, and technical elements required for each quote.


• Responsible for meeting all associated customer quote Service Level Agreements.


• Responsible for the creation of clear and unambiguous quotes to ensure all have the appropriate term, recurring and non-recurring elements.


• Responsible for managing the daily workload, using the appropriate tools to allocate and respond to quotes.


(Support of complex bids and solutions):


• Responsible for small less complex work packages as part of an overall solution.


• Responsible for delivering clear communications and outputs to aid the solution owner in the delivery of the overall solution.


• Responsible for ensuring all solutions adhere to the Vodafone Way of Design methodology.


• Responsible for the communication of all associated risks and impacts to the solution owner.


• Responsible for working with other areas such as product or other subject matter experts to get more detail and support when required.
  
  An understanding of the IT Telecoms industry trends and drivers.


• Ability to work in virtual teams.


• Excellent written and verbal communication skills with the ability to present solutions in a clear and concise manner.


• Experience working in a sales or customer facing role within the Technology/Telco sector.


• Strong personal impact, self-disciplined and personal drive.


• Willingness to develop and adapt to meet changing client and market expectations.


• Significant problem-solving ability using innovation and initiative.


• Excellent interpersonal and analytical skills with an eye for detail.


• A team player willing to support and work with and for others.
  
  At Vodafone UK our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.


Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT)., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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Pulled from the full job description

• Company pension


• Employee discount


• Paid volunteer time