Operations Manager

We are seeking an Operations Manager to lead the day-to-day running of our Warehouse in our Pharmacy. In this role, you will take on end-to-end ownership and accountability for ensuring the Pharmacy is operational to deliver best in class service to our patients.,

• Drive operational efficiency across our Pharmacy: Lead efforts to instil operational best practices within the Warehouse and Pharmacy, driving efficiencies and elevating service levels to hit core metrics by developing, identifying and innovating ways of working.


• Build and manage a strong warehouse operations team: Assess capacity and forecasting models to develop a scaling, high performing team.


• Manage and optimise inventory: Collaborate with key teams across MANUAL to ensure inventory levels remain in line with requirements. Utilise data-driven insights to refine and optimise space requirements.


Ensure compliance and safety: Assess operational implications, leverage insights and develop strategic processes to ensure MANUAL are compliant and safe.

This is an ideal role for an experienced Warehousing Manager or an experienced Operational leader who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience. If you like to go deep into problems and solve them by implementing solutions you define, this role is for you!, You have 5+ years of experience in Operations/Warehousing

• Strong experience including inventory management, distribution and logistics.


• You have bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.


• You excel as a specialist who can build the overarching strategy and go deep into specific issues and processes to drive continuous improvement.


• You bring structure, organisation, and focus to your work and work with cross-functional teams, including supply chain, service, finance, and risk and compliance.
  
  MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.


MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond.

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission.


• £40,000 to £50,000 DoE


• Generous stock option plan


• Private medical insurance


• Cycle to work scheme


• Electric car scheme


• £400 per year learning and development budget with Learnerbly


• Gym and wellness benefit with Wellhub


• Breakfast and lunch once a week


• 25 days holidays and generous parental leave


• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL


• Join in the early stages of one of the most promising start-ups in the health & wellness space