IT Support Engineer

We are currently seeking an IT Support Engineer for a permanent opportunity in Poole. As a valued member of our team, you will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.,

• Serve as the on-site first point of contact for IT hardware and software support.


• Manage firewall configurations and ensure their effective operation.


• Provide support for laptops, including Mac devices.


• Administer and manage user accounts and MS Office 365 profiles.


• Diagnose and resolve issues using systematic troubleshooting skills.


• Perform daily system checks to maintain optimal performance.


• Resolve complex problems and issues in a timely manner based on priorities.


• Occasional on-site support and installations.


• Create user guides and documentation.


• Assist both on-site and remote users with their IT needs.


• Monitor and maintain networks and hardware resources.
  
  Minimum of 2 years of IT support experience.


• Strong knowledge of Microsoft 365.


• Previous experience in supporting on-site hardware and software.


• Firewall management expertise.


• Familiarity with OneDrive, Egnyte, or similar platforms.


• Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.


• Knowledge of Mac devices and support.


• Experience with user account management and MS Office 365 profiles.


• Ability to create user guides and documentation.


• Understanding of network monitoring and hardware resource maintenance., Technical support: 1 year (preferred)