Head of Customer Proposition

We are delighted to be recruiting a Head of Customer Proposition during a hugely exciting phase of growth. Reporting to the Chief Marketing Officer, the core purpose of this role is to Align our strategy, insight, research, feedback and outcomes analysis with our commercial objectives to develop, deliver, monitor and continuously improve compelling strategic and revenue generating customer propositions for our current and future audience. You will be the primary advocate for the customer and will continuously refine the proposition and experience, ensuring that Board, Executive and Customer function teams are fully aware of emerging trends and opportunities. . As an integral part of the Senior Brand & Marketing Team, you will shape thought leadership and strategic direction, defining the customer proposition strategy, integrating into all aspects of the marketing strategy and execution, while driving the delivery of a roadmap to achieve our strategic and commercial ambitions., The Marketing Communication team plays a key part in helping to connect with customers in a meaningful way by creating communications and activities that promote our brand, our purpose and relevant products to existing customers and new prospects. The team is responsible for marketing management, digital services, brand and creative services and data & insight. We support hybrid working and a range of flexible working patterns where people can work where and when they are most productive.

We're looking for an experienced and enthusiastic leader with the ability to influence and challenge within a regulated environment. Your continuous improvement ethos and first-class collaboration skills will see you positively challenge the status quo at all levels across the business. You will have had substantial experience and success working at Senior Management and ExCo level, including the development and successful delivery of Customer Proposition strategies and you will have credibility to be recognised as the voice of the Customer, as well as having a successful record of collaborating, influencing, and delivering organisation wide change.

Your leadership skills will enable you to build high performing teams and will see you lead, support, and motivate colleagues at all levels.

Financial Services/ Regulatory environment experience is a preference, but not a requirement for this role.

Newcastle Building Society is the North East's largest Building Society whose purpose "Connecting our communities with a better financial future" inspires and directs our activities. We help people own their own home and plan and manage their finances and operate 31 branch network across the North East, Cumbria and Yorkshire.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• A 35-hour weekly contract + flexible working options


• 30 days holiday each year plus bank holidays


• Bonus Scheme (paid annually) On target 15%, up to 22.5% depending on performance


• Colleague mortgage scheme and access to our financial advisors


• Private medical insurance


• Pension scheme (up to 9% employers' contribution)


• Life assurance (4x salary) and income protection


• Access to a range of wellbeing benefits


• Electric car salary sacrifice scheme


• Cycle to Work scheme


• Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood


• An extra day's holiday for your birthday


• The option to buy and sell holidays


• Two paid volunteering days each year


• A broad range of learning and development opportunities


• Access to a range of high street and online discounts


• Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide


• A wide range of recognition initiatives to recognise and reward great performance


• Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.


As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences, providing the diversity of thought required to constructively challenge and drive innovation.,
• Company pension


• Cycle to work scheme


• Employee discount


• Employee stock purchase plan


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site gym


• On-site parking


• Private medical insurance


• Work from home


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme


Work Location: Hybrid remote in Wallsend