Customer Communications Specialist

As Customer Communications Specialist you will play a pivotal role in positioning Insite Energy as a champion for heat network residents through the creation of educational material, allowing residents to better understand their heat networks and energy usage.

Working between our customer service and marketing teams, you'll be responsible for the end-to-end delivery of B2C (business to customer) communications, covering both direct written word and digital support platforms.

Your aim will be to achieve best-in-class customer experience for our heat network suppliers through clear and accurate communications to our residential customers. By delivering clear and accessible information, encouraging self-serve capabilities to our customers, this should result in reduced contacts into our Peterborough-based call-centre.

All communication should be developed in line with current and upcoming regulations. We also wish to achieve AAA WCAG 2.0 compliance, ensuring the best accessibility levels across all our digital mediums.

Location and working hours:

Hybrid role with remote working from home plus 2-3 days office based at Insite's London office near Liverpool Street. Occasional travel to Insite's Peterborough office (PE1 5DD) for face-to-face meetings with the customer service team.

37.5 hours per week.

· Strong attention to detail and design.

· Excellent English spelling, grammar as well as numerical skills to analyse statistics.

· Use of website CMS systems (WordPress, Wix, October).

· Use of Microsoft Office (Word, Excel, Outlook) including mail-merge.

· Basic understanding of Adobe InDesign and Acrobat.

· Experience with HTML coding, formatting and email design.

· Task and content management through Monday.

· Experience coordinating photoshoots.

· Canva for basic image editing.

· Event coordination.

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

· Salary of £35,000-38,000 based on experience.

· Pension matched at 4%.

· Employee online Wellbeing Centre + access to a free & confidential Employee Assistance Programme

· Relaxed dress code and dog-friendly offices with barista and social events.

· Vibrant company to work for, great culture.

· Regular team social events as well as company-wide Summer and Christmas parties.

· Do right with Insite - Our Corporate Social Responsibility Programme provides our employees with up to 2 days of paid time off per year to engage with company volunteering initiatives.

Our Values: WOW ME! | OWNERSHIP | ONE TEAM | DEDICATION | RESPECT

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Benefits:

• Additional leave


• Bereavement leave


• Canteen


• Casual dress


• Company events


• Company pension


• Enhanced maternity leave


• Enhanced paternity leave


• Free fitness classes


• Health & wellbeing programme


• On-site gym


• Paid volunteer time


• Work from home


Schedule:

• 8 hour shift


• Monday to Friday