Client Project Manager

As our Client Project Manager you will be the primary point of contact for our largest and longest standing client. You will work alongside the Head of Client Services, Head of Sales Services and the wider team at Air to ensure all internal teams are successfully delivering across all outbound calling campaigns for this client.

Exceptional communication skills, strong project management capabilities and a deep understanding of both marketing strategies and client service principles are key. You will be able to navigate complex relationships involving multiple stakeholders as well as manage multiple tasks simultaneously while maintaining crucial attention to detail.

Working with a number of internal stakeholders across the business you will help to create, execute and measure the performance of the client's campaigns, taking decisive action where needed. You will ensure the client receives the service levels required to ensure success. You will be a strong problem solver, making data driven decisions, analysing the situation and developing solutions to add value to the client.

Responsibility for additional clients will be required as the business grows.

You will uphold company values and be responsible for assisting with achieving company goals and targets.

You will be valued, challenged, rewarded and you will have fun in this fast-paced environment.

Responsibilities

• Act as the primary point of contact for the client, ensuring clear and consistent communication.


• Build and maintain strong, long-lasting client relationships.


• Address client queries effectively and in a timely manner.


• Conduct regular meetings with the client to ensure their needs are met and to discuss project updates and outcomes.


• Oversee and coordinate the execution of all campaigns for the client.


• Develop a detailed project plan to track progress and ensure that all campaigns are optimised to perform and deliver results for the client.


• Manage changes to all campaigns through a project management methodology ensuring all internal and external stakeholders have visibility of progress and are aware of any delays or challenges.


• Ensure all stakeholders, internal and external, are kept informed about project status and decisions on any matters that affect them.


• Ensure that all departments understand their responsibilities and deadlines in relation to the client's needs.


• Organise and lead internal briefings or training sessions to align team efforts with client objectives.


• Monitor campaign performance, analyse key performance indicators (KPIs), and prepare performance reports for internal and client review.


• Adjust strategies and tactics in response to analytics and client feedback.


• Provide insights and recommendations to enhance campaign effectiveness.


• Stay updated with industry trends and best practices to keep the client's campaigns innovative and effective.


Measurements of Success

• Our KPIs as a team relate to retention and growth of clients, as a team we are all measured against these important metrics


• Quarterly business reviews are in place with this client, and you will be measured on key areas of the Serves Level Agreement in place for this important commercial relationship.
  
  Experience of managing client projects, ideally in a B2B environment


• A strategic, analytical, and critical way of thinking


• Ability to follow processes effectively


• A comprehensive understanding of sales metrics and campaign performance


• Exceptional relationship building skills (whether it be over the phone or face to face)


• Strong commercial awareness and understanding of working in a growing SME


• Experience of working with and managing senior stakeholders


• Ability to deal with challenging situations in a calm and positive way


• Competency using Computers and Microsoft products (Outlook, Word, Excel etc.)


• Experience with a CRM software


• Excellent communication, negotiation, and presentation skills


• A positive and optimistic outlook within a fast-paced environment effectively, client project management: 2 years (preferred)
  
  Up to £32,000 a year - Permanent, Full-time, Competitive salary


• 23 days holiday (plus bank holidays) + increase with length of service


• Social office environment


• Work-from-home days


• Healthy working environment with refreshments provided


• Monthly company lunch


• Wellness program


Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Schedule:

• Monday to Friday