Call Handler
Precise Drainage Solutions Ltd
Call Handler
£28080
Precise Drainage Solutions Ltd, Whyke, Chichester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c2312839c45b4645a22af58ede9dc112
Full Job Description
We are seeking a dedicated Call handler Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls and contacting leads from lead generation sites
Duties:
- Answer incoming calls and respond to customer inquiries
- Provide information about call out fees and services
- Resolve customer complaints with patience and professionalism
- Process leads, forms, and applications
- Maintain customer records by updating account information
- Contact new leads at a fast pace on sites such as, Bark, Checkatrade, Rated people ect - Training will be provided by the company owner.
- Following up
- Booking in new jobs and sending them to engineers on call.
- Replying to emails from customers and liaising with the company director.
Excellent communication skills to effectively interact with customers - Proficient in phone etiquette to provide courteous service
- Strong command of English; additional
- Ability to analyze situations and provide appropriate solutions
- Multilingual or bilingual proficiency is advantageous
- Experience in upselling products or services is beneficial
- Proficient in data entry to accurately record customer information
This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and enjoy assisting customers over the phone, we would love to hear from you. Apply now to join a small up and coming company., Bonus on performance - commission possible on top of wage
Existing pending quotes.