Business Support Co-Ordinator

Act as a Finance support to the Finance Admin Lead ensuring accuracy of the P&L and effective accurate delivery of project quotations and billing. Ensure all month end reporting is delivered in an accurate and timely manner to the above site Finance Management team. Ensure compliance and accuracy against policies enabling 100% audit readiness

-To mentor and motivate the business admin team to carry out administration duties in a compliant and timely manner. To be responsible for managing their work, training, development, and safety of all reporting staff

-To assist and support the Mitie service lines by performing a range of day-to-day administration duties

-Responsible for all reactive work order requests received to the helpdesk to ensure they are completed and closed within the contractual KPI's and SLA's

-Customer communication - keeping the customer informed of progress on their request.

-Working with the technical co-ordinator and technical supervisor to ensure engineer job allocations are appropriate

Main Duties

-Ensure accurate P&L reporting

-Monitoring spend against client budget & glide path targets

-Raising and gaining approval for chargeable works

-Liaise with Operation Team regarding the status of purchase orders, projects, and quotes to ensure timely and accurate allocation of costs

-Completion of log for project, Ad Hoc, core & PxV works

-Raising, Goods Receipting & accurate allocation of orders in SAP

-Reconsolidate Technical, Scientific & Soft Services accounts and ensure all month end documentation is returned to the central finance team on time To take notes at disciplinary, grievance and investigation meetings

-To attend and actively participate in comm cells, governance, meetings, and training courses as required relevant to your role

-To manage all near miss & observation uploads into EcoOnline, report accordingly to site lead & the onsite client

-Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completely in a timely manner

-Minimise the number of duplicate jobs raised through regular reviews of open tickets

-Proactively chase and close jobs in line with the SLAs using daily reports and the Mozaic reporting platform

-Have a good understanding of the site operations and site locations

-Ensure the delivery of the services within the Mitie team ensuring customer requirements are met and their needs anticipated at all times

Experience of working in a Helpdesk environment

-Previous Finance experience - Experience in SAP highly desirable

-Ability to challenge and influence in order to achieve best practice

-Methodical and process driven with excellent attention to detail

-Possesses an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology

-Has developed excellent written, verbal communication and negotiation skills to support them in their role

-Can effectively plan and manage own workloads, however, understands when to ask for support when needed

-A team player with the ability to lead by example through operation excellence, strong interpersonal skills, and the ability to interact at all levels